Our Story
Supirax is a premier telecommunications service provider that specializes in delivering top-notch customer support to clients worldwide. Our dedicated team of well-trained agents is available 24/7 to handle all inbound and outbound calls with efficiency and professionalism. We pride ourselves on using state-of-the-art technology to provide our customers with the best possible service. We understand the importance of seamless communication in today's fast-paced world, and that is why we are committed to delivering exceptional solutions to our clients' communication needs. With our extensive experience in the industry, Supirax is the go-to choice for businesses and individuals looking for reliable and efficient telecommunications services. Choose Supirax for superior customer support and cutting-edge technology.
Our Team
Miquela Jamieson
President/C.E.O
With more than 5 years of experience in the telecommunications industry, Miquela founded Supirax with a vision to provide exceptional customer support. She’s passionate about technology and building a customer-centric culture. She's young, hardworking and dedicated , which makes he the right person that is leading a growing company in to the new generation
Glenesha Hayles
Vice President
Glenesha oversees the daily operations of Supirax and ensures that our services meet the highest standards. She has years of experience in customer service and operations management and is dedicated to achieving excellence.
Brianna Goulbourne
Vice President
Brianna makes sure, our team of experts has gathered years of experience in both the healthcare field and finance to provide the best customer service possible. Every member of our team is committed to providing detailed and accurate information with a smile.
Our Mission
Our call center business is dedicated to delivering exceptional customer service and exceeding expectations at every interaction. Our mission is to consistently provide a positive and personalized experience for every customer while achieving our client's objectives.
We are committed to:
Customer Satisfaction: Our primary focus is on ensuring customer satisfaction. We strive to understand their needs, empathize with their concerns, and provide prompt and effective solutions to their inquiries or issues. By delighting our customers, we aim to build long-lasting relationships and foster brand loyalty.
Professionalism and Empathy: Our team of trained professionals embodies the values of professionalism, empathy, and integrity. We understand that each interaction is an opportunity to make a positive impact, and we treat every customer with the utmost respect and courtesy. By actively listening and empathizing with customers, we create a supportive and compassionate environment.
Efficiency and Effectiveness: We continuously aim to improve our processes and systems to enhance efficiency and effectiveness. Utilizing advanced technology and tools, we optimize call handling, minimize wait times, and ensure accurate and timely responses. Our goal is to resolve customer inquiries on the first contact, maximizing customer satisfaction and reducing the need for follow-up interactions.
Collaboration and Innovation: We foster a culture of collaboration and innovation within our call center. Our team works together to share knowledge, identify best practices, and explore new approaches to delivering exceptional customer experiences. We encourage creativity and adaptability, enabling us to continuously improve our services and stay ahead of market trends.
Client Success: We are driven by our clients' success and partner with them to achieve their business objectives. By understanding their goals, we align our services and expertise to support their strategies. We act as an extension of our client's brand, representing their values and delivering consistently excellent service that reflects positively on their business.
Through our unwavering commitment to customer satisfaction, professionalism, efficiency, collaboration, and client success, we aim to be the preferred call center partner for businesses seeking exceptional customer service. Our mission is to exceed expectations, build trust, and drive success for our customers and clients alike.
Us in Numbers
$100M+
Our goal to generate for our Clients’ Income
3
Locations
655
Agents ready to provide service
6
Years of Experience